InfoQube IM - Community

Submitted by WayneK on 2014/09/03 15:12

Yesterday I had a lockup caused by another program and had to do a reboot without being able to save work in the open programs.

When I checked InfoQube today I found that I had lost some subitem notes. That wasn't a surprise. I started retyping the notes. After

a couple of minutes I decided to hoist the item I was working on. When I did that, all the missing notes reappeared. See below.

By the way, I never thought to load the backup. The behavior is persistent. I've rebooted InfoQube and the subitems still won't display

in the main grid. Any ideas on what I can try to get the items back (there are a lot more that I didn't include in the screenshot)?

Wayne

Edit: Now I'm really at a loss. All the subitems (except one) disappeared in both the main view and the hoisted view. I entered a new item, and once again all the subitems appeared but only in the hoisted view. Cannot get new subitems to appear in the main grid. They appear only in the hoisted view and they don't even do that consistently.

I'll update to the latest version and report back.

Comments

Hi Wayne,

More details and/or screenshots please !

I had a detailed explanation and screenshot in my original post. I edited to add some info and re-submitted. It looks like it's disappeared. I guess I'll have to start over.

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

Subitems have disappeared in the main grid but re-appear when I hoist the parent. When I go back to the main grid, they disappear again. Thought it might be related to a lockup I had in another program but the problem persists today. Lots of things have been happening that I will try to summarize below. Here's the screenshot.

It's been frustrating because while I try to figure out this problem I've found additional problems.

1) Subitems do not display in the main grid but do appear when I hoist the parent. If I unhoist, the subitems disappear again.

2) I've restarted InfoQube and updated to release 32. No change.

3) Added new subitem. When I refresh the screen it disappears in the main grid.

4) Tried to figure out what was happening by opening the "CreatedDate" field in a scratch grid. Could not figure out how to sort by

date (reread my notes on how to sort but nothing would work).

5) Noted that subitems were not being assigned to the grid field. Thought that was the problem because when I manually assigned

them, they finally appeared on the grid. But when I look at other subitems, they aren't assigned to the grid field either (yet they show up fine).

6) While doing all this I found that hoist isn't working correctly. It repeatedly hoists the previous item I selected, not the current one.

To sum up: 1) don't know why subitems won't display; 2) don't know how to sort by created date; 3) hoist isn't working.

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

What's going on? I wrote the whole thing out again and it's once again disappeared.

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

I'll try again minus the screenshot.

It's been frustrating because while I try to figure out this problem I've found additional problems.

1) Subitems do not display in the main grid but do appear when I hoist the parent. If I unhoist, the subitems disappear again.

2) I've restarted InfoQube and updated to release 32. No change.

3) Added new subitem. When I refresh the screen it disappears in the main grid.

4) Tried to figure out what was happening by opening the "CreatedDate" field in a scratch grid. Could not figure out how to sort by
date (reread my notes but nothing would work).

5) Noted that subitems were not being assigned to the grid field. Thought that was the problem because when I manually assigned
them, they finally appeared on the grid. But when I look at other subitems, they aren't assigned to the grid field either (yet they show up fine).

6) While doing all this I found that hoist isn't working correctly. It repeatedly hoists the previous item I selected, not the current one.
To sum up: 1) don't know why subitems won't display; 2) don't know how to sort by created date; 3) hoist isn't working.

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

Hi Wayne,

I have no idea what is happening there (and I'm on a different OS & version # here),

but here are a couple suggestions which might help (or help Pierre solve the problem):

try right-clicking item, and click 'Show all sub-items'
try the various Hierarchy options - menu: Grid >Show Hierarchy / >Full Hierarchy

Tom

I can't really test your ideas because I can't reliably recreate the problem. All the subitems starting showing up after I manually assigned each to the grid field. I went back and unassigned all of them. When I first did this, they all disappeared, as before. When I hoisted the parent, they all appeared. When I went back to the grid view, they still stayed visible, and have remained visible through several hoist/unhoist cycles. So right now it's fixed but I don't know what caused it or what fixed it.

My concern right now is that I may have other subitem notes that have disappeared and I wouldn't even realize it unless it was something I worked on recently.

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

[quote=WayneK]

My concern right now is that I may have other subitem notes that have disappeared and I wouldn't even realize it unless it was something I worked on recently.

[/quote]

The Properties pane is your friend here. It show all item information including parents and sub-items.

Sort by created date -

show the Sortbar (menu: Grid >Show Sortbar)
show the relevant column - 'ItemCreated' - in the grid
drag the column header into the Sortbar
make sure that it's first in the list in the Sortbar (i.e. to the left)
click on the column header (or click on it in the Sortbar) to reverse sort (A-Z; Z-A)

Thanks, Tom but it doesn't seem to be working correctly. The first several times I tried it, nothing happened. After several tries it did a sort but will not reverse sort. If I click on the item icon in the sort bar the arrow indicator on the right side of the icon reverses from up to down each time I click it, but nothing at all happens in the grid display. Same thing if I click on the column header. The arrow reverses direction but the sort direction remains (oldest at the top).

Also seems like it should be possible to do a simple sort by right clicking the column header>Sort items ascending (descending). That doesn't work either.

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

[quote=WayneK]Thanks, Tom but it doesn't seem to be working correctly. The first several times I tried it, nothing happened. After several tries it did a sort but will not reverse sort. If I click on the item icon in the sort bar the arrow indicator on the right side of the icon reverses from up to down each time I click it, but nothing at all happens in the grid display. Same thing if I click on the column header. The arrow reverses direction but the sort direction remains (oldest at the top).

Also seems like it should be possible to do a simple sort by right clicking the column header>Sort items ascending (descending). That doesn't work either. [/quote]

There's definitely something wrong there - I'm back on Win7 x64 with latest (portable) IQ and it's working fine here, both via the sortbar and simply sorting the column via the context menu as you noted (I forgot about the latter cause I usually have the sortbar open).

So, this is one for Pierre I reckon.

FWIW, when things are acting funny, it might be worth:

restarting IQ
trying a repair of the file:
menu: Tools >Database management >Repair (although I dont see this one having any effect on sorting...)

PS I dont think PDFs can be displayed inline in forums - that may have been the problem with the screenshot.

_______________________________________________________

Win.7 64bit ~ IQ 0.9.26Pre-Rel32

Hi Wayne,

Sorry for the web site issue. Have you read Inserting images in posts ?

For the sub-items issue, if you right-click on the top level item (in green) and select "Show all sub-items", do they now show ?

[edit]

Re-reading this thread, I think I understand the situation. You probably have context parents shown and the top item (in green) is in fact a context parent. That is, it does not belong to the grid. If you only have one sub-item showing, it is because only one of them belongs to the grid.

Naturally, hoisting the context parent will show all parents...

So, why not simply set the proper field to the top level item (in green) so that it now belongs to the grid, then expanding it will show all its sub-items.

HTH

Pierre_Admin

It's not a context parent. I'm familiar with that from Ecco Pro. All items were created in the same grid. I created the parent, then created subitems (children) by Return>tab. The fact that they show up then disappear then show up again as I switch from hoist to unhoist shows that something is wrong. If it's performing correctly, the behavior should be consistent, and it's not.

I've spent quite a few hours taking notes and I think I have a pretty good grasp on how InfoQube should work on this particular topic. I'm not doing anything fancy. I just create Items and subitems and view them by hoisting / unhoisting. I also add notes in the HTML pane but that's irrelevant here. I'm not doing any filtering or assigning items to multiple grids. All items are created within one grid and remain in that one grid.

As I said above to Tom, I can't really test anything right now because they're displaying correctly again. My biggest concern is that I might be losing subitem notes without being aware of it. I noticed this one immediately because it's the one I'm currently working on.

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

[quote=WayneK]

[/quote]

Not quite. IQ has many display modes (Ecco had just one). My assumptions are:

When hoisting, you hoist the top level item
When not hoisting, you have hierarchy on, but Full hierarchy is off. The one sub-item showing in this case has grid source field set. The other sub-items do not have a value for this field

If this is the case, and I'm sure it is, then this is the correct behavior.

To test this, turn off hierarchy. You'll see the original top level item (in green) and one sub-item (shown as top level item since hierarchy is off)

Setting hierarchy ON, simply applies the parent-child relationships, so the other sub-items are not shown

To change this, you can either (1) uncheck the grid source field for the sub-item or (2) turn Full Hierarchy ON

Have a look at 1. Grid Display Modes which shows the different display modes and their typical usage.

HTH

Pierre_Admin

Wayne : did you try the "Show all sub items" + the 2 hierarchy options as Pierre and Tom suggested ? Focus on the problematic parent, Item context menu, select "Show all subitems" (I've personally set a keyb shortcut for it).

If this works then we'll see what to do next.

-------------------------------------------------------

Windows 8.1

Sony Vaio S Series 13 (SVS131E21L)

Ram:8gb, CPU: Intel i5-3230M, 2.6ghz

Here's what I believe is happening (as Pierre previously explained):

- You have your grid set on "Hierarchy", but not full.

- The subitem that is appearing meets the source but not the others.

This hierarchical mode (not full) is very confusing; I've described why many years ago. To summarize : if only one sub meets the source, all other subs disappear from the display, but if none of them meets the source, all of them show up.

So what the user experiences is : all items are visible one day, until one of the subs meet the source and suddenly all disappears except the one meeting the source.

Note concerning hoisting (again, following Pierre's post): the reason why all subs are appearing when you hoist is that the hoisting reproduces the "Full hierarchy" mode as it functions independently from the source (you can hoist anything as TLI).

-------------------------------------------------------

Windows 8.1

Sony Vaio S Series 13 (SVS131E21L)

Ram:8gb, CPU: Intel i5-3230M, 2.6ghz

Thanks for the explanations Pierre and Armando. I'm going to have to work through these options so I can better understand them. I can't really try them out on the problem because I don't know how to precisely recreate the original conditions. I've tried many different things and currently the subitems are displaying correctly.

What I couldn't understand was why the problem suddenly appeared on this particular item when I've been doing the same thing over and over for weeks and never encountered it.

Anyway, let me digest what you've explained and I'll come back if I can't figure it out.

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

ok !

As Armando suggested, using full hierarchy makes things less confusing. This is what Ecco had.

I should probably rename this. Full hierarchy would become Hierarchy and the current Hierarchy could be an option, such as Hide unrelated items, or something to that effect.

Won't load the screenshot. I've tried several times now.

edit: I'll try it as an attachment instead.

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

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