Submitted by Greg_M_IQ on 2021/07/06 17:52

Hi Pierre,

My IQ base is now locked up and I cannot open it. I selected View/Pivot Table and received the error: Office 2000 (and up) is not installed. Install Office or Download the 'Office WEB components' from the Microsoft web site to view the pivot table".

I select OK or X to clear this on-screen message and it pops back up. No matter how many times I select OK or X it continues to pop up. I killed IQ (ctrl-alt-del/Task Manager), start it again, and this error automatically pops back up. I did a shut down, started IQ, opened the Base I was working on, and the error comes back. I am therefore not able to access the Base file.

Can you please suggest what I can do to resolve this?

Thank you.

Greg

Comments

Update: I downloaded and installed Office WEB Components. It now works.

I thought Office 365 would be sufficient but it looks like OWC is required.

So all is well.

Greg

Hi Greg,

I'll ensure that this lockup no longer occurs in the next version.

In the meantime, you can use the following trick: Hold the Ctrl key when opening the file will show a prompt to restore or not the previous setup

Pierre_Admin

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