Submitted by DavidF on 2016/02/15 15:09
hi,
 
following Pierre's advice, I started using the portable version rather than the installed version. In fact uninstalled the installed version just to make sure. However the portable version has just crashed with the following message:
 
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    InfoQube.exe
  Application Version:    0.9.0.70
  Application Timestamp:    56bb9ec8
  Fault Module Name:    KERNELBASE.dll
  Fault Module Version:    6.1.7601.17514
  Fault Module Timestamp:    4ce7bafa
  Exception Code:    c0000005
  Exception Offset:    0002daa3
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    2057
  Additional Information 1:    9e85
  Additional Information 2:    9e855aaa6a68ec4ac144d36aedeb7ddd
  Additional Information 3:    573c
  Additional Information 4:    573c3d3f36a51bc9ab9207b8cfa88319
 
Any advice??
 
DavidF
 

Comments

Humm. Seems like a Windows issue:
 
Some say to use CCleaner, other to try under a different Windows account.
I've also seen a solution which involved removing a Windows update:
 
 
Good luck
 
HTH !
 
Pierre_Admin
IQ Designer
 

DavidF

2016/02/15 15:28

Permalink

Pierre, thanks for digging out that info. I'll try some of the things they suggest (short of reinstalling Windows!)
 
cheers
 
DavidF