Submitted by carloscadu on 2019/10/13 09:06
Hi,
 
My "clip to item" shortcut is: {Alt} {Win} a
Just after clipping to item window appears, IQ sometimes crashes suddenly, even before I press the "add item" button. And when I could press the button and the crash happened, the item wasn't inserted into IQ database.
I noticed the crashes being more often when I have two or more IQ database opened at same time.
I'm available to provide further information anytime.
 
Thanks,
Carlos
 
--------------------------------
SYSTEM INFO
OS Windows 10 Pro 64bit
Notebook Dell XPS 9570
Core i7-8750H
Memory 16GB DDR4
Graphics Intel UHD 630 + NVIDIA GTX 1050Ti 4GB
Monitor Dell 27" U2719D (2560x1440 scaled 120%)
 
 
 
 

Comments

Hi Carlos,
 
A couple of questions:
  1. Is this a new issue ? Do you know of a version that didn't do this ?
  2. Does the New Item dialog do the same thing ? (Ctrl + N)
  3. Can you find something that makes it crash systematically ?
  4. Pre v114f, there was an issue with PC with nVidia graphics cards, but this has been fixed. Can you reproduce the issue on another PC ?
 
 
Pierre_Admin
IQ Designer
 

carloscadu

2019/10/15 09:59

Permalink

[quote=Pierre_Admin]
 
A couple of questions:
  1. Is this a new issue ? Do you know of a version that didn't do this ?
  2. Does the New Item dialog do the same thing ? (Ctrl + N)
  3. Can you find something that makes it crash systematically ?
  4. Pre v114f, there was an issue with PC with nVidia graphics cards, but this has been fixed. Can you reproduce the issue on another PC ?
 
 
[/quote]
 
Hi Pierre,
 
I recorded my screen detailing the issue: http://bit.ly/2J7xeuX 
 
1. This is a new issue since v. 0.9.114e and present in v114g. There is no issue with v. 0.9.114d.
2. The New Item dialog does the same thing; however with the universal clipping, it happens more often.
3. The universal clipping makes IQ to crash systematically. The likelihood increases if two or more databases are opened at the same time.
4. I couldn`t reproduce the issue in another PC I tried v114g. I`ve attached the system specs of both computers I tested IQ. 
If you need further information, please let me know.
 
Thank you,
Carlos
 
 
 
 
 

Pierre_Admin

2019/10/17 00:21

Permalink

Hi Carlos,
 
v114h should fix this issue
 
Pierre_Admin
IQ Designer
 

carloscadu

2019/10/20 14:22

Permalink

So far no crashes.
Thank you Pierre!