InfoQube IM - Community

Submitted by WayneK on 2015/12/08 21:01

Everything's been going fine for several days except for my image problems. Just now, when I started to enter text in the HTML, InfoQube crashed ("InfoQube has stopped working"). The second instance of IQ I was running also crashed.

I've now opened IQ more than a dozen times and it has crashed 100% of the time as soon as I press the first keystroke to enter text in any HTML pane.

I did notice a few times over the last couple of days that when I opened IQ, the HTML pane would have a gray background with strange symbols in it. I tried to reproduce this to get a screenshot but haven't been able to get it to repeat. No idea if it's related to the crashing.

Database repair didn't fix it.

Update: just remembered that sometimes when programs when crash, their process remains running. If you then launch the program again, it'll crash. I've run into this with Firefox. I opened task manager and found two instances of InfoQube running. I killed those processes and really thought that was going to be the fix. Unfortunately, it wasn't.

This crash is 100% reliable. It happens every time I hit the first keystroke in the HTML pane.

Wayne

rel62

Comments

Did you try to reboot your PC ?

Yeah, I knew that was coming. Hate it because half the time my video card loses the tv signal on reboot and I spend the better part of an hour trying to get it back. I guess I'll have to. Thanks.

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

Hello,

I've been keeping up with the forum but haven't posted for a while because InfoQube has been working reliably...until tonight. It's back to crashing every time I try to use the HTML pane. I really wish we could figure out why it starts doing this because I think it's a pretty serious reliability problem.

I installed Rel 72b. Didn't help.

Yes, I know, I'll reboot. Hate it.

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

[quote=WayneK]

Hello,

I installed Rel 72b. Didn't help.

Yes, I know, I'll reboot. Hate it.

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

[/quote]

HI Wayne,

Sorry you're having problems. Hate rebooting too. :)

Just for the record : it never happened to me. Really wonder what could be causing this.

Disclaimer: "Testing IQ with the most advanced/complicated IQBase in the world". I.e. slower than average.

Windows 8.1

CPU: Intel i5 2.6ghz

Humm... Reboot takes 20 seconds on my PC.

You guys have such fancy machines... A long time ago, someone told me about the KISS principle... you've heard haven't you ? lol

More seriously, I'll keep an eye open for this issue

Pierre_Admin

IQ Designer

Pierre,

When I rebooted last night I had 15 program windows open, so the first thing I have to do is make a list of everything I was working on so I can restore the desktop back to where it was. A reboot takes me 7-10 minutes. I've looked for a utility that would close all programs, reboot, then launch and restore all previously open windows. I never found anything.

But the reboot itself isn't the real problem: it's the untrustworthiness of Windows. As I've mentioned, I frequently lose the TV signal when I reboot and I have to reconfigure Windows Media Center (sometimes over and over again). That alone can take an hour or more. Last time, I lost the history channel and still haven't gotten it back. Recently, I got a start up error that consumed two hours before I got it fixed. I'm biting my fingernails every time I reboot.

Fortunately, last night wasn't a problem.

Wayne

Yeah... messy stuff

It's not free, but have you tied Twinsplay ?

http://www.zinstall.com/products/twinsplay

Pierre_Admin

IQ Designer

Sometimes problems will go away if I just hibernate Windows, and then restart the PC. The advantage is, you are actually powering down your PC, and this can sometimes get rid of some problem that has developed. When you wake up your system, your RAM contents restored just as they were, and all your programs are open just as they were. So you don't have to shut anything down before you hibernate, etc. Disadvantage - since your restoring your RAM contents, the problem that existed before hibernation may also be restored. Anyway it sometimes works for me.

Jim,

Thanks, I'll give that a try.

Pierre,

Looks like that program manages desktop windows. I use GridMove sometimes for that but usually end up just manually re-sizing windows.

Wayne

[quote=WayneK]I've looked for a utility that would close all programs, reboot, then launch and restore all previously open windows. I never found anything.[/quote]

the one Pierre links to claims to:

Remember all your open windows, and instantly restore an entire working session - not just the windows, but their contents as well!

And not quite what you're looking, for but may be of help:

skwire @ donationcoder has an nice small piece of software that will launch a group of programmes/files. (It does a lot of other stuff but I use it as described). It has to be set-up manually i.e. will not recognise what's open and then restore. Setup can be fairly easily done though via drag-n-drop. Once setup, Ctrl+Enter on the 'group' title will open all programmes/files in that grouping.

App is called Splat:

www.donationcoder.com/forum/index.php

[quote=Tom]

Remember all your open windows, and instantly restore an entire working session - not just the windows, but their contents as well!

[/quote]

It seems nice...

http://twinsplay.com/learn-more-about-twinsplay#save-and-load-your 

Disclaimer: "Testing IQ with the most advanced/complicated IQBase in the world". I.e. slower than average.

Windows 8.1

CPU: Intel i5 2.6ghz

[quote=WayneK]

Pierre,

[/quote]

Same here : hate rebooting. Usually takes 10+ min to get back to where I was. So depending on the context (unexpected phone call, etc.) it's frankly annoying.

How many projects you need to be ready to work on in a matter of seconds (4-5 in my case) + how many things you use your computer for + how many apps you need to run in the background to be efficient = how annoying rebooting is.

(My mum reboots in 3-4 min on her old Toshiba, but she just writes emails.)

Sometimes though, getting rid of background apps can help. It's matter of finding a balance between "use it often enough to justify having it running all the time" VS "don't use it often enough so can just run it when needed then close it".

Disclaimer: "Testing IQ with the most advanced/complicated IQBase in the world". I.e. slower than average.

Windows 8.1

CPU: Intel i5 2.6ghz

This one is free. Restarts all programs but does not open documents

http://cachemywork.codeplex.com/

Pierre_Admin

IQ Designer

Installed 73c and it's back to crashing every time I try to enter text in the HTML pane. Same problem that I haven't been able to resolve.

Just wish I could figure out what it is about my system that makes InfoQube unstable at times. It doesn't occur enough to hinder my work but it's frequently in the back of my mind when I'm going back and forth to the HTML pane.

I don't think there's anything wrong with InfoQube as it appears I'm the only one with the problem. There's just something about my set up that causes this to crop up.

[edited to remove inappropriate remarks made out of temporary frustration.]

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

Hi Wayne,

I could be mistaken, but I don't think I've ever experienced that in the last 7-8 years. So, yes, it might be smothering specific to your configuration.

That said, what are the exact steps you use to open the HTML pane (using mouse, keyboard, etc.) and start writing/editing?

Disclaimer: "Testing IQ with the most advanced/complicated IQBase in the world". I.e. slower than average.

Windows 8.1

CPU: Intel i5 2.6ghz

Armando,

It occurs when I'm going back and forth between items in the grid and the HTML pane, always using the mouse/cursor to move back and forth. Once it starts in one file, it occurs in all open files, and recurs immediately if I close files and re-open them.

Re-reading the thread above, I forgot to try Jim Spoon's suggestion about putting Windows to sleep to sometimes resolve problems like this. I'll try that next time.

Wayne

I must be an issue with your installation of Internet Explorer. In v74, you'll have the option to use IE in IE10 mode, hopefully, this will resolve that issue !

HTH !

Pierre_Admin

IQ Designer

Thanks, I'll try it.

Wayne

For the record, what is your exact version of Internet Explorer ? Have recent Windows updates been applied ?

Mine is 11.0.9600.18231

According to another dev. with similar problem, this MS security update fixed his issue:

https://technet.microsoft.com/library/security/ms14-056

Pierre_Admin

IQ Designer

11.0.9600.18230

There were three Windows updates that installed when I rebooted. The update you linked to is from Oct, 2014, so I definitely should have had that one installed if it was part of the regular updates.

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

Exactly the date of the security update

Keep us posted !

Pierre_Admin

IQ Designer

OK, you're saying that Oct 2014 update just got installed on this last one?

Wayne

Win 7, 64 bit Cyberpower Model 1, C Series (2011) 16 GB RAM

27" Samsung S27A350H, 24" ASUS VW242H 1920x1080

Oups, no sorry, I misread your previous post. Let's see if using IE10 mode helps. Otherwise perhaps a reinstall of IE. We'll see

Pierre_Admin

IQ Designer

Rather late to this thread but I was experiencing the same problem with IQ crashing every time I touched the HTML pane. This was all flavors of V73 running under Windows 10 and IE11 Version 11.162.10586.0, Update Version 11.0.29 (KB3139929) - whatever all that means.

It was working on another machine (also Win 10) using the same data files so I copied the complete Program Files directory over to the first machine but no success. I then searched for any "InfoQube" files across the drive and found InfoQubeApp.loc in the C:\Users\{username}\AppData\Local\Temp directory. Obviously just a file locking flag but I deleted it, in fact I cleared out the entire Temp directory. Ran OK after that. So perhaps it was the .LOC file or something in Temp directory but it worked for me :)

John