InfoQube IM - Community

Submitted by WayneK on 2018/11/19 20:08

I continue to have problems with occasional erratic behavior, particularly the removal of entire grids of items.

1) Opened grid. Tried to load column set; but set wouldn't load.

2) After repeated tries, the set finally loaded but instead of replacing the existing columns, it added the column set to the current columns.

4) In this process, all the items and subitems suddenly became bold text with brown back-color. I have a "header" field that I use to apply this formatting but none of the items were assigned to this field.

5) Tried to manually remove the unwanted formatting by selecting the Item column and unselecting "Bold". Didn't work. When I selected an item to remove the column selection, all the items in the grid disappeared.

I believe this is the third time I've had all grid items removed after using column select. That's in addition to losing multiple individual items that I select for formatting (that, too, has occurred again with 110a).

In every case, I select multiple items, then when I select an individual item to remove the current selection status, all the selected items are removed from the grid.

Since I appear to be the only one having this problem and it can't be reproduced by others, I'll make do and maybe things will clear up down the road. I just wanted to let Pierre know that the latest tweaks appear not to have cleared up this issue.

I just have a stable of seemingly random, erratic behaviors that come and go. I'm not trying to catalogue all of them by any means but just as another example, when I select a column of items and click on the sort icon, often it doesn't work until the 3rd, 4th, or 5th try. This, too, comes and goes.

Wayne

110a

Comments

Hi Wayne,

That is strange indeed... If you can copy your IQBase, Mask the data and send it to me for analysis, I may be able to find out the cause

Pierre_Admin

IQ Designer

Just sent it. I appreciate it.

Wayne

I came here to see if anyone was having the same problem as I did and this is very close to it.

My bug is the one that WayneK has in his list at #5, more specifically ("When I selected an item to remove the column selection, all the items in the grid disappeared.") . I didn't have the formatting bugs as he did prior to #5.

This is the third time in the last month or two that it's happened to me also. I thought it was something I was clicking on by accident the first few times, but this last time which just occurred I'm sure I didn't.

A rundown:

1) Always when I have the whole column, multiple Items selected. (Last time was because I was sorting)

2) Click on a single item line to deselect multiple item selection.

3) Grid Items disappear. Can't bring back even closing and creating grid again or refresh.

After searching for the Items by Item name, I find that they're all still in the database, but the "Field Source" check box is unchecked now on all of them. I do manual backups very often when in IQ, so it was easy for me to restore from a backup instead of going through searching for each Item and selecting that field again.

I've tried recreating the bug but can't after many tries.

The only thing I can point out is that when clicking on an single Item to deselect the multiple selections on the times of the bug, I clicked towards the top of the grid, Once right under the "Item" column header and other times maybe right on the horizontal line right in between Items.

Also it's possible that when clicking on that one item to deselect the multiple selections, that it was dragged an extremely tiny amount. Like when clicking on the single Item the mouse was still in motion so it may have dragged it fraction of a second. I say this because I'm almost positive I saw that "shadow copy" of the items moving flash on the screen that happens when you drag items.

Sorry if all that is confusing but tried to be thorough.

Thanks,

Larry

A while back I recommended to Wayne to try to set the grid to keep the source field when demoting TLI

(Grid Properties > Data > Keep source field values when demoting)

I'm not sure if he ever came back as to whether it solved the issue or not

Pierre_Admin

IQ Designer

Pierre,

I don't remember you suggesting that. Doesn't mean it didn't happen, though, because I am of a certain age. I do remember you advising me to turn off auto-update for grids, which I did.

The frequent item disappearances I was getting did clear up but unfortunately I'm still finding some TLI items getting unassigned to grids and disappearing. These are all TLI's that were not moved to a different status.

Sometimes I'll accidentally move a TLI to subitem status of the one above, then immediately move it back when I notice it. You seem to be suggesting that when this happens, the item might not get its grid assignment back when it's moved back to being a TLI, which results in it disappearing when the grid is refreshed. .

Wayne

Just had a mass loss of items for the first time in a while: more than 400 TLI's removed from a grid:

1) Created new horizontal tab group

2) Selected item in lower grid.

3) Instead of selecting the item I clicked on, the whole column of items was selected

4) Couldn't de-select the items.

5) Screen went semi-white with "not responding" message at top of window

6) All TLI's were removed (400+).

I'll try the suggestion about the grid setting but I have dozens of grids to change. I don't see a way to do this en masse. Would be nice if this option were added to general options, too, so you could set it once and be done.

Pretty frustrated at this point because I just can't get to the point where I can rely on InfoQube to secure my data without having to repeatedly backtrack to recover lost items.

Wayne

111k

Hi Wayne,

I wish I could reproduce it. If one day you can have this reproducible, please contact me and we'll sort it out

The fact that you could not deselect implies that the program was busy doing something which also explains the "not responding" message. It was most likely busy un-assigning your 400 items...

You could use the new global switch to disable auto-update (Tools > Options > This database > Data storage > Grid auto-update. The items would not immediately disappear, but would nevertheless be unassigned, so it isn't a real solution

The journal grid (filtered on today) should show all unassigned items. Select them and re-assign the grid field

In the meantime, how big is your file ? If it isn't too big, have you considered storing your file on Dropbox ? Every change is saved and it makes real easy to return to a previous version

Pierre_Admin

IQ Designer

Thanks, Pierre. I think the backup solution is probably going to be best so I'll try to get that set up with Dropbox.

On your suggestion: (Grid Properties > Data > Keep source field values when demoting), Should I go ahead and try that? If I demote an item to being a subitem I don't want it to be assigned to the grid because then it'll also show up as a TLI, which I don't want.

So if I set it to keep field value when demoted, but then immediately remove the field value manually, is that really accomplishing anything?

Wayne

[quote=WayneK]

If I demote an item to being a subitem I don't want it to be assigned to the grid because then it'll also show up as a TLI, which I don't want.

[/quote]

Not in Outline display mode...

Is that your usual display mode ?

Pierre_Admin

IQ Designer

OK, so it's only the source items flat list that does that.

If I assign all the subitems to the grid, that might might "rescue" my items that get unassigned because they would still show up as context parents (though this assumes that the "unassign" issue only affects TLIs).

Wayne