Submitted by Tom on 2017/02/10 08:40
Context is:
an IQ file that is being synced via two machines -- desktop & laptop.
 
Desktop left running overnight, IQ file is open
 
Some changes made to IQ file on laptop.
 
Two emails sent to IQ (one from laptop shortly before it was hibernated)
Laptop hibernated.
 
=> When I return to desktop and AltTab to open IQ file, I see notification that two emails downloaded, but also get notification that Dropbox version is more up-to-date, so I click on Update (or whatever that dialogue says).
My emails are gone after the sync.
 
Clicking check emails gets nothing as they already downloaded once.
 
=> it appeared that the emails were just downloaded before I synced, ie when IQ got focus. This maybe not the case, might be just that the notification only pops up when IQ gets focus? (The emails were sent over 12 hours ago). Check emails is currently set to 300 seconds on both machines.
 
=> then there's the problem as described:
emails downloaded to the older file which then requests a sync with the file which does not have the emails. So emails 'lost' on syncing. The only way around this I can see is to set check emails to manual.
 
 
EDIT// removed the idea that the laptop file was not downloading mails: mails was sent shortly before machine closed down.

Comments

Hi Tom,
 
Sorry about that, I'll try to improve the logic behind this feature. For now, simply mark those emails as unread and IQ will re-import them
 
 
Pierre_Admin
IQ Designer
 

Tom

2017/02/14 14:05

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No worries Pierre, just wanted to report it.
 
Note: (and this just in case you thought it worked otherwise) -- emails are only downloaded when IQ has focus. So if set to check emails say every 300 seconds, this will not happen if the IQ window does not have focus.
(Which is fine by me: I have now set it to check manually anyways.)

Pierre_Admin

2017/02/14 14:35

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[quote=Tom]
emails are only downloaded when IQ has focus.
[/quote]
Gosh... defeats the purpose doesn't !!
 
Fixed in v92
 
 
Pierre_Admin
IQ Designer
 

Pierre_Admin

2017/02/14 17:39

Permalink

In V92:
  • New: EmailToIQ: Right-click on the EmailToIQ command to re-import messages (uncheck Delete from Server for this to work)
 
Pierre_Admin
IQ Designer
 

Tom

2017/03/03 05:49

Permalink

 
this works very nicely, thanks Pierre :up:
I will add a mention to the Dropbox page (explaining relelvance)
 

Tom

2017/03/03 07:13

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Added this to 'Precautions' at the bottom of 1. Synchronization between computers using Dropbox
5
Using EmailToIQ (see 6.10.8- Sending information to InfoQube using EmailToIQ) --
if email is checked often, there is the possibility that email is imported to the older file before you get the chance to sync/overwrite it with the newer one.
There are two options here:
  1. just check email manually (see setting in Options 2.3.2, and then check manually via menu: Tools >Check EmailToIQ now). Then you have complete control when and where email is imported
  2. re-import email to file: right-click Check EmailToIQ now and select the number of days you want to re-import